Frequently Asked Questions (FAQs)

1. How can I place an order?

Browse our selection of pure, cold-pressed oils, choose the quantity you need, and click "Add to Cart." Proceed to checkout, enter your shipping details, select a payment method, and confirm your order.

2. What payment methods do you accept?

We accept online payments only via Razorpay, which supports UPI, credit/debit cards, net banking, and digital wallets. Cash on Delivery (COD) is not available.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order on our "Track Order" page using your order ID.

4. What is your return policy?

We maintain strict quality standards, but if you receive a damaged or incorrect product, please contact us within 48 hours for a replacement or refund. Due to the nature of our edible oils, we do not accept returns once the seal is broken.

5. How long will it take to receive my order?

We offer fast and reliable shipping across India. Standard delivery takes 5-7 business days, while express shipping is available for faster delivery.

6. Can I change or cancel my order after placing it?

Orders can be modified or canceled within a short window after placement. Please contact our support team immediately if you need any changes.

7. Do you offer international shipping?

Currently, we only deliver within Madurai, TamilNadu, India. Stay tuned as we expand our shipping services!

8. How do I apply a discount code to my order?

Enter your discount code at checkout in the "Promo Code" field, and the discount will be applied instantly.

9. Is my payment information secure?

Yes! We use secure encryption technology to protect your payment details. Your transactions are 100% safe with us.

10. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please reach out to us within 48 hours with your order details and images. We’ll arrange a replacement or refund immediately.

11. Can I create a wishlist?

Yes! Click the heart icon on the product page to add items to your wishlist and shop later.

12. What should I do if I forget my password?

Click "Forgot Password" on the login page, and we’ll send you an email with steps to reset it.

13. How can I contact customer support?

You can reach our friendly support team via our Contact Us page, email, or through our website’s live chat.

💬 Have more questions? Feel free to get in touch—we're happy to assist you!